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Question by Hunter: What company in the U.S. has the best sales training?
I know it use to be Xerox, but does this still hold true?
IMPORTANT NOTE: I’m asking this from a business to business perspective. Their has got to be a business that other business look to as having the best sales training…I would think.

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Article by bob snowzell

There are many factors that collaborate make a successful company: a happy and fulfilled workforce, good working relationships, a strong team ethos. These are among many that are often portrayed as having major benefits, yet all these wonderful attributes are a complete waste of time if a business is losing money due to poor sales strategies.Salestraining could be just the boost your staff need to empower them in the marketplace. Using powerful selling skills to engage customers is nothing new, but businesses looking for performance enhancing salestraining need to ensure that the course they choose for their staff is both relevant and professional.Is the salestraining provider flexible enough to accommodate your operation?A good training provider will perform an initial assessment of your sales team. It’s often the case that sales representatives come ready armed with great sales techniques that just require some form of refinement. Just a nudge here or there in the right direction can at times be all it takes to transform a good sales person into an outstanding one. Groups and individuals respond differently to various teaching methods and trainees usually respond better when the training is made fun and accessible. Interaction and participation helps people to digest ideas that are often lost when the same information is presented by means of a dull lecture or seminar. Is the sales training London based?Will that be a problem? If so, ensure the training company is willing to meet you at your place of business. A viable salestraining provider will clearly understand the importance of in-house practicalities and should be more than happy to work around you. A sales training London based company should have no issues with delivering their services to wider locations as required by the customer.Does the company specialise in different areas of selling? Most sales pitches are delivered in three ways: either by face to face contact, telephone communication, or by means of a sales exhibition like the ones held at venues up and down the country. It is important that any salestraining undertaken by your staff is tailored to the specific needs of your organisation and also takes into account the actual product or service you are selling. Is Telesales Training covered?Quite often sales are generated through the medium of telesales. Since the emergence of selling in this way, telesales training has become a must have element in any serious course portfolio. You don’t have to be an expert in telesales to know how annoying it is when you pick up the phone only to be greeted by a cold caller who is obviously working from a well rehearsed script.A person skilled in the area of telephone selling, however, will modify their approach to suit each individual customer throughout the duration of the call. This concept will almost certainly have been introduced to the salesperson during a salestraining course. The area(s) usually addressed in telesales training are:? Call introduction? Overcoming the initial response? How to question effectively? Overcoming obstacles? Landing the saleAlways choose a company that is experienced enough to teach selling skills to engage customers. Check how long the company has been operating and, above all, verify that the staff themselves have genuine experience of selling products in the real world.

About the Author
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Article by Paul Drew

Sales training is not an event. It is a process where learning has to be applied, practiced evaluated and adapted to achieve success. So how do we make sure that sales training is a valuable investment that has enduring benefits? How do we make the learning, the motivation and professional attitude last beyond the end of the course?

“How was the sales training course? Good? Great!……..What was it all about again? Anyway, glad we can tick that box and get on with some selling. Tell me all about it when I get back from my meeting with that new prospect that called in while you were on the course. “

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One of the things that makes selling gratifying is that it’s fairly easy to keep score of our wins and losses.

At the same time, what makes it unusually difficult is the fact that when we fail, we don’t get high-quality, corrective feedback that tells us what to do, differently in our sales negotiations.

This means we’re likely to repeat our errors, and that’s not only frustrating, it’s costly.

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WORK EXPERIENCE
Graduate Assistant to the Chair August 2006-Present
Department of Management, Marketing, and Public Administration Bowie State University, Bowie, MD

•Managing internship/scholarship/ conferences opportunities
•Organizing graduate students’ official files and documents
•MPA program liaison
•Advising undergraduate students
•Developing and updating department website
•Broadcasting information and scheduling courses on the university databases
•Conducting research for MBA program coordinator
Graduate Student Worker (Part-time) August 2004-February 2008 Sodexho, USA
•Assisted the general manager in planning and organizing various restaurants on campus
•Provided strong team work and support to achieve the goals of the company
•Ranked highly among the team for excellent service and strong sales.

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As we all have known, in The Container Store, line managers do most of the HR tasks. In fact, only for few years that they have their own HR department, and which, is only responsible for recruiting, training, payroll, store operations. While, line managers will continue to lead the recruiting, evaluating, and take part in extensive training, as they are the closest to the employees and understand better about the culture of the company (have direct impact toward company’s goals as compared to HRM only taking care about employees’ welfare).

Furthermore, most of their HR managers, started their careers as the sales in stores, so they would be able to understand more of the company’s culture, which is to serve customers. So u can say, their HR managers are not given the full responsibilty and function areas which other HR departments have…

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WORK EXPERIENCE
Graduate Assistant to the Chair August 2006-Present
Department of Management, Marketing, and Public Administration Bowie State University, Bowie, MD

•Managing internship/scholarship/ conferences opportunities
•Organzing graduate students’ official files and documents
•MPA program liaision
•Advising undergraduate students
•Developing and updating department website
•Broadcasting information and scheduling courses on the university databases
•Conducting research for MBA program coordinator
Graduate Student Worker (Part-time) August 2004-February 2008 Sodexho, USA
•Assisted the general manager in planning and organizing various restaurants on campus
•Provided strong team work and support to achieve the goals of the company
•Ranked highly among the team for excellent service and strong sales.

Read the rest of this entry